Our hot water tank of 15 years needed replacing. Airdrie Air came, the job was done quickly and with no mess. I was concerned of problems due to very limited space around the tank, but it got done. We also had a humidifier installed on our furnace. Awesome job.
Thank you very much for the great review it's much appreciated
After 17 years, our kitchen needed some updating, but a brand new countertop sounded way too expensive. We first heard of Calgary Countertops at the Airdrie Home Show and liked what we saw. Resurfacing looked like the best option for something fresh, modern and much less costly. In addition to speaking to Tim, reading the various reviews convinced us to take the plunge. It took a day to do the countertop and another to do the backsplash. What a change!! No more seams, bumps, cracks or chips on our countertop. It's the same old one, but brand new! The crew was very professional and never hesitated to take the time to do it right (no shortcuts). Although the process takes over your kitchen for a while, it didn't feel like an invasion of crew, tools, mess, etc. The area was promptly cleaned up after the job and we're left with something that isn't embarrassing anymore when having guests. Will definitely be looking at Calgary Countertops again when we need our master bathroom updated.
Marc it was a real treat in dealing with your family to do this project. The grey colors you picked look really modern and go well with your stainless. Thanks so much for the kind review and for your business, we all appreciate your support.
When we had problems, they fixed it.
Purchased an LG fridge with the promise that it has an ice maker. We received the fridge two weeks later with NO ice maker. They apologized and said they'll order one right away and schedule a time for installation. Two more weeks later, still no ice maker. Phone calls aren't returned and emails aren't answered. The fridge I paid for is not what I received. I will amend this review if the situation changes. UPDATE1: Apparently LG has shipping issues and won't be getting the ice maker until the end of May. Highly suspicious. UPDATE2: I will call you, Patricia. Thanks for stepping up. UPDATE3: Had a very nice chat with Patricia. I trust now that the situation is being handled. There is a back-order on the parts and this should be resolved soon. I will come back with a final update once this is all over. FINAL UPDATE: When we purchased our fridge and were given this weird story of parts shortage at LG and combine that with the reviews here, I wasn't feeling very good. However, Trail Appliances were very responsive and very reasonable to accomodate the situation. I was at first sceptical of the story, but it ended up being true. We got our ice maker installed this week at no cost as initially promised. And when we showed a lower price somewhere else for the same fridge, they gave us a refund for the difference. I couldn't have asked for a better outcome. And kudos to Patricia for reaching out. Most online reviews are from people with a problem, but this one is different. The end experience is a very positive one and when things went sideways, Trail Appliances made sure to do right by us. We dealt with the Calgary North-East store. We are very satisfied with our purchase and our experience.
Dear Mark,
Thank you for your comment and bringing this to our attention. First and foremost, I would like to apologize for any inconvenience or frustration we may have caused you. Above all else, providing excellent customer service is our main goal and I am sorry your experience was not a positive one. Given the opportunity, I would like to learn more details about your case and to be able to make things right. Please contact me at (403)212-8548 at your convenience.
Thank you,
Patricia
