Called Green - they came the next day - Mark was eager to take my business if I agreed to the next day pick-up. They came. I packed a lot of boxes, at the recommendation of Mark, and helped movers as much I could. One mover approached me and asked if I wanted the insurance of $350.00 to pack my large screen TV and iMac. I questioned it at first but then agreed as the mover told me that if anything happened to the screen of either machine and it could not be fixed - it was fully insured and the item would be replaced with a new one. The movers left - I questioned how they knew which boxes and items were mine and he said because of the tags (stickers) they put on each item/box. I noticed some of the stickers were not fully sealed to the box and made sure I personal put them on flat. A week later - I'm in Vancouver - I'm told until I have a fixed address that my stuff will remain in storage. VANCOUVER did not work out and I returned to the same apartment I left in Ottawa. 8 days later. I emailed Mark continuously to get him to return my things to me in Ottawa but never got a reply. I eventually called them and told them please just return my items to Ottawa. They agreed. I asked them that the price of going to Vancouver would differ just returning to Ottawa. And they deducted some money. But I questioned why i was charged for packing 1920 pounds of personal belongings and then $350 for packing the TV and the iMac - basically charged twice for this service. And was told that these two items were not insured. I asked what it was I was paying $350.00 for when the cost of packing them was included in the total weight. I was charged .30 per pound but quoted .11 for the packing - about $200 I was told by Mark, the owner. Before they would return my stuff to me they insisted I pay the new invoice. I did pay in full the next day. Then I am told Wednesday was fully booked but would be the first one if there was a cancellation. No cancellation and I was rescheduled to get my stuff that Saturday. Friday afternoon I am told I better call the office because Saturday was cancelled. I set up being here in an empty apartment myself, having Bell Canada come to hook me up with internet and cable - and a TV would have to be here in order to do it. I had to reschedule Bell and slept on the floor that night. The following Wednesday is said when I will get my stuff. They come. I tried unpacking as fast as I could to see if everything was there - I checked the obvious things off of the list they had but when it came to boxes I had no idea what was in them. The movers finished unloading. Told me that was it. Nothing else on the truck for me. I signed off the invoice and as soon as they left I started to open up all the boxes. Immediately I knew things were missing. Bose Speaker system for my computer. My PS3, my multi-region Blu-ray player, my cable cord for my TV, my keyboard and mouse for my iMac., one of a kind books worth $600.00 that I specially ordered from the U.K. and have receipts. I started noting the numbers on the green stickers they placed on the boxes. All the boxes were in one room when they came - the sequence followed from 170 - 190 or so... One box had no sticker on it. and there was a sequence of 3 numbers missing. These three boxes more than likely have my belongings in them - coincidentally it's the three boxes with all my expensive electronics in them. I called them immediately. The guy who answered the phone had no idea what I was talking about - in the past, and there were many calls to Mark, Mark would never be allowed to speak on the phone by the employee who answered. They diverted every call. He, whoever he was, said he would call the truck and see if my boxes were on it and that they would deliver them before they left Ottawa. I never got a call back. I called them and asked if they found them. He said he didn't know. They'd only know when the truck returned to Toronto. Why would they wait for the truck to return to Toronto to figure out if they had my boxes? I told him I was waiting for jam to call me back. Never got a call. I called him again, I'm getting frustrated at their incompetence at this time and he asks why I'm getting so angry. I simply said I want my boxes. I said from the beginning this ordeal with them was hell - then he tells me that they had to put the stuff on the Vancouver truck and then remove it once they found out I wasn't going to Vancouver but the deal was that my stuff would stay in storage until I had a fixed address. So why was my stuff loaded on the Vancouver truck? The total amount of things that I am missing is over $2200.00 - I paid them $1500 to take my stuff from Ottawa to TORONTO and back again. They broke a standing electric fan, a lamp and busted a picture frame. I am filing a small claims against them. They have until Monday afternoon - March 28, 2016 before I press send as the form has been filled out. Stay away from these people folks. They are as crooked as they come.
- Approximate cost of services:
- $1,503.06