monikmunk in Abbotsford

Ordered hardwood and installation. T&C has one of the most expensive flooring installations in Abbotsford, which mistakenly lead us to believe it meant quality. T&C send us inexperienced installers who installed the hardwood without laying it out first to check for color. This resulted in dark boards being group together creating dark patches on the floor. Also, in couple of areas the floor was buckled, although the subfloor was brand new and leveled. When we complained T&C stated that all the imperfections were acceptable. We disagreed, as we did not want patches on the floor and wavy floor. In the end T&C had replaced the dark boards but we had to pay for additional box of hardwood. Unfortunately they refused to fix the buckled floor, they said they did not want to “open can of warms”, they offered us discount towards somebody else fixing the problem but the floor will lose the guarantee. Watch out: they take 75% deposit for both materials and labor upon ordering! According to T&C owner, customers often do not want to pay for work performed.

We hired John Rodgers because of the recommendations of his wife who was my friend at the time. Now I understand that she must be the only person who considers John Rodgers a professional contractor who does “excellent” job. Everybody was happy until I noticed that some of his work was not done properly. When confronted about it, John Rodgers started packing his equipment and threatened to call other professionals to quit working in our house. After negotiations he did finished what agreed. Unfortunately half of the projects were not done correctly and we are still correcting his work: not straight walls, uneven floors and we still need to lay a different floor where he put laminate on top of the existing carpet. John Rodgers FYI: YOU DO NOT LAY LAMINATE FLOOR ON TOP OF A CARPET!!! He is not reliable and you cannot trust him. Because the floor was squeaking and flexing we confronted him on the laminate on top of the carpet issue. He replied that it is just fine and he even got approval of the manufacturer to put the laminate on top of the existing carpet. He also said that the squeaks will go away in about a year?! We wrote few letters to John Rodgers asking for partial reimbursement of the cost of the renovation. Unfortunately after supplying him with the written documentation from the manufacturer who confirmed that the work was not done properly, he ignored us not even bothering to reply. What he did is he did call the plumber, electrician and the drywaller and asked them not to work for us anymore. John Rodgers is working as a site manager for one of the Vancouver developers building houses in Port Coquitlam, God save the buyers of those homes! He does renovations on the side and he gladly accepts cash… I would not recommend John Rodgers as a contractor to anybody.