Hayley

A well planned, professional job from start to finish. Krys and his men not only did a great worksmanship but the feeling of trust and continous open communication made the process easy, comfortable and peace of mind. Highly recommended!

Alarm was not activating and called ADT to address issue. Tech came on site and identified contact was damaged due to reno and I was informed that it was chargeable. I called Customer Service 2 days later and I was informed that work is covered under warranty and its NOT chargeable, so I scheduled a tech to fix the problem. Tech came back on site and I informed him what was discussed with the customer service and he told me that its not covered under warranty and its chargeable. I refused the service due to conflicting information given. I called customer service back and agent spoke with the Supervisor and I didn't get anywhere. Even though the agent could sense my frustration on the phone and wouldn't let me speak with the manager. I GUESS THIS IS THE TYPE OF SERVICE I SHOULD RECEIVE FOR BEING A LOYAL CUSTOMER FOR 10 YEARS!!