Reviews

10/10

The eaves trough fell off one side of my house and I had a horrible experience with another roofing company trying to get it repaired, truly the worst I have ever experienced. The next company I called was Simpson Roofing. They came and did a free quote, it was less than half the other company was charging, and instead of making me wait for up to a month they started my repair that day. The guys that came to my house were very friendly and thorough. I was very happy, would recommend them again, and I was not offered any incentive for this review unlike with the other company.

Approximate cost of services:
$1,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

So happy we were able to help, thank-you for the kind review!

0/10

DO NOT WASTE YOUR TIME AND MONEY This company does not know what they are doing and cost me hundreds of dollars. They installed the incorrect filters into my reverse osmosis system and then blamed the town water for it not working a month later, despite having used the system for 8 years with no problems ever. They came back out and told me I needed a water softener which they could install (haha) or I would be changing my filter every month. Instead of spending thousands of dollars on a softner, I bought a wrench and replacement filter. After a month it stopped working AGAIN. I replaced the filter and it still wouldn’t work. I called another company who fixed it but warned me the membrane might go because of the incorrect filters installed by Aquabon. They were right. So because of Aquabon I have had 4 service calls, 8 filters, and now a new membrane. However, they stand by their work according to the owner. DO NOT USE THIS COMPANY.

Approximate cost of services:
$800.00
0 of 1 people found this review helpful.
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Company Response

Although we do our best to service all makes and models of other company’s units, there are sometimes when the unit itself can not be fixed due to the age of the unit. In Newmarket the water is hard and has higher iron then other cities. A softener is recommended so that the Reverse Osmosis system can function properly and not clog up the filters. We went out to the house three times and only charged her for 2 of the service calls then refunded the second invoice in full, as the unit was not working. Our service technicians did the best they could within the confines of what the clients allowed them. Although we tried to work things out, no agreement could be met that worked for both parties. We apologize we could not fix this situation and that she was not happy with our service.