Malcolm in Toronto

Thank-you for your professionalism. A weekend without hot water is tough, but when you live in a triplex you also have your tenants to consider. Our on-contract, regular service provider (gas hot-water furnace, 2 A/C units, gas fireplace) couldn't help us until Monday, which is when they handed me an outrageous quotation, and another day of waiting because they were 'busy'. I sourced two identical top-of-the-line 40 gallon water heaters (for 30% less than my service provider quoted - and I was buying at retail!), and a chance recommendation lead me to McKinnon who (at 4PM Monday) very kindly agreed to do the installation first thing Tuesday morning. They quoted a reasonable hourly rate for two men, and I accepted. The new tanks arrived at the same time the two technicians from McKinnons did (9AM sharp, as promised), and four hours later the tanks were installed, linked in series, and up-and-running. The work site was cleaned and tidy, and Michael Nepom has earned a new client for all our heating and cooling maintenance and repairs / replacements from now on. The technicians dispatched (Jesus and Michael) worked very well together, and clearly were comfortable with every aspect and trade required... gas-work, plumbing, electrical, mechanical. These guys were a pleasure to watch in action.