I bought two items at appliance Canada in concord Ontario in the amount of close to five thousand dollars. I have some medical problems so I was looking for more of a lighter Cooktop which is easy for myself to handle, so the only one I could have found in that store was a floor model, when I received this product and opened it to my surprise there was no attachments to connect the gas line, I was not advised that I would need these items and if I had to buy them, where can I go to buy this. Now I am left with a stove that cannot be connected because it seems that the connection is different from the Canadian type of connection that would be used in Canada. Secondly I was looking to get a gas oven as well but never was informed that the one I purchased is not for gas. We are only humble customers who would like to shop for the good things for their money and I have used this company before but this time the experience is informative as before. They would to read the fine lines and look out for yourself, but is it not why we have sales rep in the stores to guide us along the way so customers will be happy to go back for future purchases. It is sad for me to spend so much money and do not know how to get the products to function without the parts that is needed for the item to be of use for the purpose it was made for. I would appreciate any help to solve this situation. I will check again with the location I bought it from to see what they can do to help us but from speaking to someone there I doubt very much I really do not mind exchanging the products and pay the difference and be happy. This is not to offend anyone but it is just my experience and I just need a solution. Thank you so much for your time Regards Zohra
- Approximate cost of services:
- $4,610.40