The bricks supporting our front staircase were disintegrating and falling out. Red Robin explained exactly what they thought was causing the problem and how they proposed to fix it. They warned that they wouldn't know the full extent of the problem until the bricks were maintained and discussed the worst case scenario. They provided a detailed estimate of the costs with the various scenarios. They came when they said they were going to and kept in communication with us as the work went forward, even emailing a picture of the situation they found once the bricks had been removed in order to get our final approval before they instituted the more expensive solution. They competed the work in a timely fashion and made an effort to match the new bricks as best they could to the old surrounding ones. We were totally satisfied with the job. Recently we did a kitchen renovation that included bricking in a small window. Our general contractor said he would do it but asked if I knew the name of the brick used in repairing the front of the house, as the match was so good. I didn't, so I contacted Red Robin who immediately got back to me with the information. I was most appreciative that they made the effort under the circumstances. I was also impressed that they had records they enabled them to provide me this extra service.
- Approximate cost of services:
- $2,300.00
- Company Response
Hi Cheryl, thanks so much for the review and sorry for the late response. I'm really happy you're pleased with the service. We always do our best to keep the customer informed through good communication so there's no surprises especially in a situation like yours where there were unknowns. If there's ever anything else we can do for you, just let us know. All the best. Dave