Raymond Denis in North York

Like some of the other reviewers on this site, I don't usually take the time to write these reviews. I have been in the service industry for 25 years so I naturally expect good service when I give a company my business. That being said, I had to take a few minutes to thank Boris and his crew at Cozy World for their exceptional response to my HVAC situation. To make a long story short, my 20+ year old A/C unit died just before a major heat wave in Toronto(40+ humidex)and I was scrambling to get it replaced. I did all the Eco-research and finalized a quote with a company that immediately disapointed me by missing their scheduled installation date. After repeated attempts to reschedule the date, I decided to re-contact Boris at Cozy World (they also quoted the job and were my second choice). Not only did Boris respond immediately, he matched the competitors quote and scheduled an installation date within 3 days of my call. The 8 hour installation job was completed by his crew in a professional manner in 30+ degree Celsius heat and the job site was left in pristine condition. To top it off, Boris took all of 1 day to follow-up up with us, file the paperwork and provided us with the specific details required for my wife and I to take advantage of the Provincial ECO-rebates offered on the equipment that we purchased. There is no doubt that I would recommend Cozy World to anyone that is looking to replace or repair their furnace or A/C unit. One last note.....you have to get past the voice-mail message as it sounds a bit hoaky. R Denis Toronto, ON