TK Blair

It is easier to write a negative review, I know. But I feel this is my only course of action. Every effort we made to work with AM Roofing to alleviate our frustration with them just lead to more. Kyle came to our home at the end of August and we were so impressed with his professional presentation and ability to answer our questions about AM's safety program, employee retention (I didn't want subcontracted individuals on my roof, I wanted company employees) and AM's warranties. We did get cheaper quotes, but felt what AM had to offer equalled a good investment in our home. So, we signed on the dotted line. And then the trouble began. I want to be clear, in the end, once the little things were addressed, the roof looks great. But it is the 2nd week of December, 3 months later, and we finally closed the deal (i.e. paid the bill). The process of working with AM to get through this job proved to be nothing but an aggravation. The lack of communication in their office left my husband and I the ones to get results. It started with us having to reach out to AM to get an install date and then when the install was complete, to get Kyle back to look at the issues the install crew left behind; a crew who didn’t even have a business card to identify who they were. A crew who had to be asked when they were putting their safety harnesses on. We got calls from the office for payment, however, not only did we not have an invoice to pay, but the office was not aware that we had a list of things that we needed addressed before we would pay. At one point I was asked to keep the office in the loop of the situation. Is the office so big that they don't communicate amongst themselves? So the ordeal ended with us throwing ours hand in the air and coming to the conclusion we would never be fully satisfied and AM would not be following through on things - so we paid the bill, got our warranty (which AM filled out incorrectly) and decided to be done with it. We have a new roof. Our initial goal has been achieved. It is a sad state of affairs that a company puts so much effort into engaging homeowners by way of such a professional introduction to the company, only to operate such a chaotic manner. And one last thing; it is very clear to me that if something ever happened to Jeff, the Production Manager, AM Roofing’s London office would fall into turmoil. To AM Roofing, you are right; it isn’t just my house, it is my home. So when we were sold premier contracting services; we expected premier service from beginning to end. How disappointed we were.