Reviews

0/10

Renters Beware I would give Access Storage a minus 100 if I could. I had all my belongings stored there, while my house was being built and lost half of it due to mice infestation. I had to hire a restorator to clean what was salvageable. The storage company claims they are not responsible and received no compensation whatsoever. When you first sign up, they make you pay a mandatory content insurance (up to $5,000 coverage) which they tell you covers everything. When I made a claim for the $5,000, I was told the insurance didn’t cover anything…according to a policy which they do not provide copies of, either when you first sign up or when you make a claim. Very dishonest. I should have stored my belongings with Dymon.

Approximate cost of services:
$25,000.00
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0/10

Horrible experience at the Ogilvie location with Roxanne !!! When the pool was installed, there was a defective panel. There was an air leak between the pump and the pool. When I ordered my steps, I had asked Roxanne that the outside ladder be self latching to be in compliance with Russell Township bi-laws. It needed to be lockable. I received the inside steps and a box which I thought contained a complete outside ladder and self latching device. The outside of the box showed a picture of the two ladders and the self latching device. The self latching device was not in the box and there were no additional boxes for it. The manual shows assembly instructions for the two ladders and the latching device. When I called to schedule the installation of the ladder, Mermaid told me they were too busy to schedule "at all". So I had to keep calling to try to get a supervisor, which was never available. When Mermaid finally decided to come and install the ladders, they were in a big rush. The ladders were installed very crooked, they are not level at all. They didn't have time to make it level. The stairs are now warping and you step on the top step, the whole outside ladder flips up. I pointed out to the installers that there was nowhere to put a locking device, they said to go buy a "gun lock" and put it on the steps. Roxanne did not order the appropriate components, I paid for this. To schedule repairs for the air leak, installation of defective panel or ladders, Mermaid kept transferring me from "sales" to "installation" to "service" to "parts" and back again through all the departments, over and over again. Left numerous messages and send e-mails. After 2 and a half months, the pool started to come apart where the defective panel was so I went in the store to show them pictures. The liner is slighly lower where the defective panel was. They finally installed the defective panel and fixed the air leak. However, the crooked stairs have yet to be dealt with. No one at Mermaid is returning my e-mails or calls. I will be going to the BBB for resolution. When I brought water samples, they would tell me to add salt, etc. When I asked why my salt machine indicated the salt levels were ok but they wanted me to add salt, they told me their equipment was not calibrated properly. That's not right. Good thing I have friends that have pools and the internet. As a new owner of a pool, I was told I would be attending Mermaid's "pool school" in June. I have asked three times. It is now July, nothing. If I had to do this again, I would not buy from Mermaid. I am getting a hot tub next year and it won't be from Mermaid, guaranteed. I have a friend that will be purchasing an inground pool and another one, an above ground pool, next year. You can be assured, they will not be buying from Mermaid Pools. P.S. The team that installed the pool were great. As was the electrician and the water guy.

Approximate cost of services:
$7,000.00
4 of 4 people found this review helpful.
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2/10

I do not recommend this company. The guys were very nice, however, they broke a ceiling light and a piece off one of my living room side tables and lost the power bar for my elliptical machine. They also couldn't/wouldn't bring my office desk into what was to be my office in one of the spare bedrooms upstairs (the entryway was wider in the new home than the old one, to go to the basement, long corridor same width as bedroom doorway) so it is now sitting in my basement. When I called, they said they are waiting for the insurance to get back to them and they would get back to me, they never did. I've left several messages since then to no avail. Even though I sent them a a detail inventory of things to be moved with size, as per their request, they still brought small trucks. So they they had to do two trips, extra $$$ at my expense. They hadn't unloaded yet when they said I had to pay or they wouldn't unload, it is in the fine print of the contract. I have moved lots of time and only had to pay once everything is unloaded. So now they got paid but it wasn't the agreed amount ($500 over) and left with broken, lost and furniture that is not where it should be. I will have to hire movers to move my desk. I had labelled my boxes with which room they go into and content. Boxes with books, the heaviest were all put in the basement and kitchen which on the main floor, regardless of which room they were labelled to. I've moved several times in the past, I've never had problems. Will never use this company again nor would I recommend it to anyone.

Approximate cost of services:
$1,500.00
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