Jenny in Toronto

Carlos is kind of a unicorn - a Toronto contractor who is not only talented, trustworthy and reasonably priced, but also the kind of guy you wouldn't mind having over for a beer. He was recommended to us by a friend after we fired our first (nightmare of a) contractor; feeling stressed and desperate, we called Carlos on a Friday and he was at our house by Saturday morning. Within minutes of meeting Carlos, I knew we had found our guy. He was friendly, patient and thoughtful, suggesting creative solutions for problems we wanted to address and others we hadn't noticed or anticipated. One thing I really like about Carlos is his ability to think several steps ahead. For example, when we discussed the possibility of replacing our basement stairs, he asked us about our laundry machines - which, he pointed out, would get trapped inside the basement if we decided to narrow our staircase. He gave us a (very reasonable) quote and started work just a few days later. Over the five-ish weeks that he spent on our house, Carlos and his crew were consistently respectful and pleasant to be around. I was impressed by how carefully they sealed off the rooms during the demolition process and how tidy and organized they were throughout. Even though Carlos was juggling multiple projects, he came by our house almost every day to ensure things were going smoothly and regularly checked in with me to ensure we were happy with how things were progressing. Something I also came to appreciate about Carlos was his attention to detail. Our entryway has a small partition wall that was slightly crooked; Carlos noticed this, even though I did not, and took the initiative to fix it without charging me extra ("I just couldn't leave it like that," he told me). When we had our new window delivered, it had a small scratch on the glass - which, again, I didn't notice but Carlos did. He chased down the window company and made sure they replaced the pane. After getting burned by our first contractor, it is such a relief to have found Carlos. He's earned our complete trust and we can't recommend him enough. Thanks so much, Carlos.

After we bought our century-old home in Toronto, one of our first orders of business was to finish updating the knob-and-tube. We got quotes from a few electricians and while KNT Electric's was on the higher end of the spectrum, we were won over by Bill's professionalism and attention to detail. He impressed us by performing a thorough and thoughtful assessment -- walking through every room, taking detailed notes, and asking lots of questions (this was a major contrast with another electrician we invited over, who took a quick look around before declaring he had seen everything he needed to see). Bill promptly provided us with an incredibly detailed quote, with a thorough breakdown of the costs. Bill and his crew worked quickly and were pleasant to be around, making sure to clean up at the end of every day. Bill was also always available to answer questions by phone or email. I liked how he laid out all of the the worst-case scenarios up front (he says he only wants there to be 'good surprises') and would make helpful suggestions for improvements/fixes without being pushy. Even after Bill completed his job for us, he continued answering my questions by email and even came by a month later to decommission a plug that we later decided to get rid of. We'd definitely recommend KNT Electric to anyone. Thanks very much, Bill.