dseixeiro from Burlington

Just awful company and more expensive that any other repair company in Hamilton. I was told by a customer representative that there would be a $80 diagnostic fee to determine the problem. After that if we decide to go with the repair, the $80 would be waived and a set labour cost would be apply (which was $290 for me). I asked the technician what the $290 included and he told me all labour necessary to repair the dishwasher regardless of how long it would take. What it didn't cover was the price of any parts needed for the repair. I thought this was quite expensive, but agreed to it. After taking 30 minutes to figure out the problem he told me the problem was my drain pump but luckily for me he had one in his truck. He told me the price of the drain pump was $350 but he was going to give it to me for $180. Me being naïve to the world of dishwashers agreed and was thankful. I was also suppose to get a $15 new customer discount but he wouldn't give it to me because of the discount he gave me on the part. So those coupons you see in their website are really for show and can't be actually used. The whole process seemed strange and once he left I did some research and found the part online for only $85 and realized that I had been overcharged and basically screwed over. I called customer care and they told me that I was indeed charged correctly because the extra $180 was for the part and the service I would potentially receive during the 45 day warranty period. So another labour charge, but this time for labour that might not even happen. She mentioned she would bring it up my concerns to higher management, but we all know that means nothing. All in all, this company is overly expensive and I would NOT RECOMMEND them to anyone. I made the mistake of choosing their company because they came up first on google and I couldn't remember the appliance company I used in the past. Won't happen again. Lesson Learned!! Like I said, DO NOT choose this company, I have used other companies in the past that are much better at their job and have reasonable rates. Hope this post helps someone make a better decision than I did. Probably should have bought a new dishwasher. LOL !!!