Adam did the caulking for our new windows. He was very professional, listened to our requests and gave his advise. He had to use 2 different colours for the caulking and everything looks very nice and well done. Thank you
This is the second time we are using Ecochoice for our windows. We had them install 2 bedroom windows last year and we like their quality. Gabriel explained all about Tilt and Turn windows and how the process goes. The service was very good and we had no issues with these windows. So we decided to use Ecochoice again for our new addition with two rooms and a bathroom. Unfortunately, the windows were a big dissapointment for us this time. The manufacturer was changed and Gabriel did not notify us about it. So when we came home that day, we were shocked as they didnt look how we expected. Plus, the frame was scratched in many places on the inside and outside. When Gabriel came, he said that per manufacturer scratches are permitted and he also brought polisher as if these scratches could be removed with them. As the manufacturer was changed so was the way the mosquito nets. With the other windows they were pop in style, in these ones the frame was actually cut and they were pushed in those slots. So now each time we want to open the window completely we first have to make sure we have something to wipe off condensating water that is running from thise net cuts. Now going back to our conversation with Gabriel. He was talking to us as if we were not using windows properly and we should not be opening them fully, maybe once or twice a year just for cleaning. Just to clarify there is no restrictions per manufacturer how many times you can open the windows. If simply like fresh air in our house. Of course, he gave us discount as we could not remove the windows already as all the outside work had to be done around them. Unfortunately, each time i open the window i get upset when i see the scratches especially with the sun. When we talked to our mother who was there at the installation time, she said that windows arrived without protective cover and installers were dragging them on our porch roof. To add, we found out later that installers didnot use enough foam and it was holes everywhere around windows. So they only used it a little so that it looked like properly done. If we didnt discover that we would have ended up with cold walls around windows and no proper insulation. Of course they came back to redo it and their excuse was that they dont know how it had happened. The second experience with a company was a big dissapointment for us.
