Enough with the pushy add-on sales!
I have used AtlasCare for furnace maintenance for many years and have no issues with this service. However, I have noticed a recent trend whereby service techs are being pushed to up-sell clients before leaving the property. Last year, and again this year we were pushed to install central AC on our 100-year old house, which is essentially a teardown. We were also told we should replace our furnace igniter as it was beginning to weaken. I was quoted a price of $375 for parts and labour to be completed during another appointment. Apparently they had to order the OEM igniter even though the tech had universal igniters in his truck. We reluctantly agreed until I found the igniter for $33 on Amazon. I opened the furnace only to find this is a 30-second job. I contacted AtlasCare and quickly cancelled the part order and subsequent appointment. Charging $375 truly exorbitant, and AtlasCare is taking advantage of customers who may not know any better. Do yourself a favour if using AtlasCare for furnace maintenance: Have them perform the service, say thank you, refuse up-sells, and send them on their merry way.
- Approximate cost of services:
- $375.00
- Company Response
Hi R.B. Thank you for the feedback. I would like the opportunity to investigate this incident as it's not consistent with how we do business at AtlasCare. Being a loyal, long-term AtlasCare customer, you are aware how professional we are. If this has been a recent occurrence, we'd like to know where this has stemmed from. If you would kindly contact us at mprain@atlascare.ca (that's me, Melinda) or call me at 416-873-0343, I can get your information and have this looked into immediately. I hope to hear from you soon so we can sort this out and take care of your issue. Thank you.
