Three years in a row, Reliance. The Furnace Company technicians arrived with no humidifier pads, even though I asked them the last two times to bring some. (You would think this would be standard procedure for a $300 tune-up for two furnaces). This third time the tech claimed there were no humidifier pads or filters in stock. When I complained angrily to the manager, ( what kind of furnace company doesn't keep pads and filters in stock?) another tech showed up with the pads and the filters two hours later. P.S. $315 for one hour of work seems pretty pricey. Shop around! I'm going to in the future. These folks don't seem to care once they've sold you the furnaces.
Further to the response from the The Furnace Company. Yes, I was grateful that I finally got the humidifier pads I had asked for. But that only came after a lot of complaining. Three years in a row of not providing the service that should be expected is not acceptable by any measure. And the fact is I was misled in being told that there were no humidifier pads in stock. If that had been the case, how did you come up with two in just a couple of hours?
Customers shouldn't have to scream and shout to get the service they ask and pay for. There's a disconnect here. Your installers are great, as witnessed yesterday when your contractor installed an on-demand water heater in our house. But given your record in servicing our furnace, I shutter to think what the service on that water heater will be like.
