Candy Hon from Markham

I am so glad I found Cozy World on HomeStars. We purchased our home a year ago and the previous homeowner didn't change out the original AC and Furnace (builder models), which were nearing the end of their lives. When we turned on the AC, air came out but it wasn't cooling the place down at all. Upon contacting Cozy World, Fred quickly arranged a time to come over and help us assess the situation. Fred took a look at our home and units carefully and gave us a detailed breakdown of the options available to us. He provided us with a lot of information and thoughtfully walked us through the benefits and considerations for each model. He also shared with us the approach his team would take for the installation, should we decide to move forward. His knowledge and expertise in this field shone through our conversation, and he anticipated the types of questions and concerns we had. On the day of the install, his team arrived promptly and kept to themselves for the day. They were very respectful to our home and cleaned up after the work was complete. They provided us with detailed instructions on how to operate the units, as well as maintenance tips that would help extend the life of our units. Fred also took care of our rebate submission very promptly and efficiently. On the same night, we had already received confirmations from the various companies indicating the rebate submissions had been received. He also took the time to ask us about the installation and how it went. His care and attention to the whole process, from our initial interaction to post-installation, was simply stellar. He showed a lot of passion and made sure his clients were equipped with what they need. I am so happy to have worked with Fred and his team, and would recommend Cozy World without any hesitation.