one vent of my house get old and casued leaking, call Cruial Roofing to get them fixed. However, they took off all of my 4 vents and replaced them by tiles and didn't tell me vents are essential parts for roof. Later I found out removing vents from a house is againts the bulding code. As a result, the whole house feels much warmer in this summer. I am very not satisfied with this service experience.
- Approximate cost of services:
- $350.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Wow Henry. I wish you had of contacted me directly to address this displeasure. It certainly would have been more productive. Unfortunately I can't find you in my database either so I have no way of contacting you except through this response. So here it is. Please realize I did not remove your roof vents. I eliminated an aspect of the vent that was causing a leak and was likely to cause a leak in the other 3. Your attic still vents as it did before and the leak has stopped. All work performed was agreed in a written contract. I expected that you understood the scope of work when you agreed to hire me and get the work done. You did not mention I successfully stopped the leak on the first and only visit. I'm sorry but the claim your house feels much warmer this summer is not justified or quantifiable. My house feels much much warmer this year too and I have installed in excess of maximum specified ventilation. I surmise everyone's house feels more warm this summer. It's called a heat wave... and they suck. Regardless of your negative review and the mis-information you have been told by someone I expect stands to make money off of you for this, I am still willing to further our relationship and make attempts at resolving your displeasure. All you need do is contact me. Sincerely. Greg.