Angie

What started out to be a "quick in-and-out" recall service on Nov 23 on my Bosch dishwasher has turned out to be quite the headache with Maytag Metro Service. Let's just say I wish I had looked at previous reviews on this company: Almost 4 weeks later I noticed there was a leak from the water supply connection (at the rate of a drip every 10 seconds or so!) which had caused the whole bottom shelf of my under-the-sink cabinet to become water-damaged. My kitchen was renovated 2 yrs ago so still brand new. When my husband called them and spoke to a manager, he told him a manager would be showing up to take pictures and see the damage. Instead, on Dec 17, the SAME service guy who caused this damage, Mathew, showed up! He took pictures of the damage then began going through the process of pulling out the dw as he was telling me he didn't touch anything underneath the cabinet last time he was here. When I assured him he had, his answer was "well I can't remember we've done thousands of these repairs." Well guess what...I only have ONE kitchen so I'd remember! When he began to pull the dw out from under the counter, he had to go underneath the cabinet to feed the tubes though. At this point he was like, "Oh yeah I can see how I could've put them back too tight (which caused the water supply feed to become over-extended thus the leak began)." After this he was quite rough about putting my dw back (needless to say it's now crooked). He packed his stuff up and said he'll have to send the pics to Bosch and see what they say. It seemed quite unlikely to me that they would insure HIS mistake, and when I said this much to him, he simply said this was the procedure. At this point I knew it was BS. Approximately a week later I called to follow-up with a manager. Sean (Mathew's brother) tells us there isn't anything he could do, and when we asked him what Bosch had to say about it when they submitted pics, he was all confused saying they wouldn't go through Bosch. He said he didn't have insurance for when their service guys screw up (they probably only have that 1!). When we asked for a WSIB certificate they refused (illegal). During the whole conversation he was rude and unprofessional. This is a small mom & pop business that doesn't have the professionalism to deal with their mistakes. Small businesses in a small town like ours are supposed to have heart, unfortunately word travels in small towns as well. Hopefully Bosch does something about this.

My first experience with CAS was a great one. George Moutoulas was a big help in deciding which appliance (dishwasher) best suited my needs. He was knowledgeable and very patient as I had a lot of questions! I will definitely recommend to family and friends.