Reviews

10/10

No hot water. Called on a weekend and a technician responded promptly. Trouble shooting determined the gas valve had failed. The company owner sent me an email the following day (Sunday) understanding we were without hot water, advising locating the replacement part would be their top priority. They called me early Monday morning to let me know they had sourced the part, were picking it up and a technician would install it later that day. Both technicians were professional, polite and took the time to explain exactly what they were doing. Excellent service by a small company focused on customer service.

Approximate cost of services:
$1,100.00
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Company Response

Thank you Rob for your review. We appreciate your complimentary words and that you are happy with the service we have provided.

10/10

Well engineered and manufactured windows installed by professional tradesmen. Thank you Joseph and Christopher for doing excellent work. Shopping for windows and confused with so many choices? You will not regret selecting Magic Windows.

Approximate cost of services:
$5,000.00
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10/10

My call was answered and a service call was set up for the following day. I was given a choice of several appointment times and the technician arrived promptly at the set time. He inspected the house and provided me with a written quote prior to commencing the work. The exterior vents were repaired, sealed with silicone and the bird screens installed in a professional manner. I'm very pleased with the job and have already recommended them to a friend.

Approximate cost of services:
$215.00
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Company Response

Hi Rob, thank you for taking the time to express your interaction with my company. Your comments are a true testament of how we carry out our service from beginning to end. Our team has been trained to the highest standards so you can be assured that anyone you refer us to will receive the same level of service. Thanks for hiring us and for your recommending us to your friend. Brad Gates, B.Sc. Owner / President

10/10

I am completely satisfied with Patrick's repair on my eavestrough. He returned my initial call promptly, arrived to provide a quote within a few days, set up a work date, updated with phone calls and arrived on time. The work was impeccable and the worksite cleaner than when he started. Keep up the good work Patrick!

Approximate cost of services:
$200.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Thank you. We look forward to servicing you again next season.