Very responsive from the beginning. Baldwin provided a good education on the latest equipment - benefits of different quality products and practical recommendations. Unlike another place where I pay to join ("other company"), Baldwin recommended proper sized units - confirmed this on other sites, including Lennox dealer. other company quoted bigger units than needed and they were high pressure to get me to sign at the appointment, stating I had 10 days to cancel and secure inventory in case it is gone if I delay - reminded me of time share. Pacific was the opposite, spent time educating me, quoted proper size units- Furnace, humidifier, tankless water heater, air conditioner- zero pressure - emailed quote same day. Price was significantly less than other company - other company prices are inflated due to other company rebate cards and 10yrs parts/labour - forcing you to pay for service plan up front. Probability of any problems in 10yrs is almost zero. I wasted thousands with a service plan when my furnace was 12-20 yrs old. Install was fast and efficient. Everything was installed in a day. They lay down covers for floors and stairs. I have an old electronic air cleaner I use for regular 5" filters instead of the electronic cleaner. I asked if I can keep it to both. other company was sceptical, Baldwin said absolutely and preferred the 4 or 5 inch filters over 1" filters for better air flow and longer lasting. Pacific gave good prices up front so there was no need to negotiate. other company started sky high and pretended to give a deal. If you really want 10yrs service contract, buy off Pacific and sign up for a 3rd party service contract at a later date and you will still save a lot of money vs other company, plus you will pay for the service contract monthly instead of up front - if you are ever unhappy with the service provider you can switch - with other company your are stuck for 10 yrs with their service provider. I will recommend Pacific to anyone who asks and tell them not even to bother with other quotes.
