Pam from Hamilton

Last fall, we moved into an older home with an old pool and hot tub. Since it was our first time dealing with either, we decided to find a company that we trusted to help us learn how to look after them. Not every company I talked to was interested in my "maintenance only" inquiries. After researching companies in the area, we chose Buds, primarily because of their prompt return call. There was never any pressure to buy products or services from them. When Gary came out to service the hot tub for the first time, he was patient with my many questions, and took the time to explain everything he could about the tub. I should mention that the tub is almost 15 years old, and is not a brand they sell, but the service department has been very helpful in finding any parts that we needed. The previous home owners had left a lot of chemicals for the tub and the pool, and the folks at Buds have been translating their recommended treatments into the products I already had. Again, no hard sell or insisting we buy new chemical from them. The previous homeowners had also closed the pool for the season before we took possession. At the start of winter, on a miserable windy day, the cover partly blew off just as I was packing to leave on a holiday. I called Buds and they sent a crew out right away to re-install it for me (no pressure to buy a new "proper" cover from them. I scheduled Buds to do our pool opening for us, and they were so helpful and patient through pool equipment issues, electrical problems, and horrible water challenges due to the "makeshift" cover that was on it through the winter. The ladies on the phone in the service department have helped calm my nerves on a few occasions, and I must credit the whole team with thorough problem solving abilities! We enjoy visiting the Dundas and Ancaster stores for water testing and advice. They have never given us reason to doubt or mistrust them, and I am looking forward to enjoying our new place with their help for many years.

I had Paradigm Venture out to help me service my air cleaner and gas fireplace when I was getting ready to sell my home last fall. He came out on short notice, and got both working very quickly, and at a very fair price. In our new home, I called them again to service the furnace for the winter. During that service, it was discovered that the furnace needed immediate replacement due to a safety issue (It was old, so we were expecting to replace it within a few years). The serviceman explained the issue very clearly, and outlined options for us. Since the air conditioner was even older than the furnace, we decided to replace both. They gave us good advice to not "over-spec" what we wanted, and after a lot of research, their recommendations were perfect. We got very competitive pricing on furnace, humidifier, air cleaner, and air conditioner, and the installation was fantastic. The team was very tidy, installing the furnace so that it is very unobtrusive in the basement, and the air conditioner (which is super quiet) is tucked neatly at the side of the house. They went over the operation of the equipment with me, and removed all the old equipment for disposal. The ground was frozen, so they even made a return trip to our house to remove the old air conditioner once the ground thawed! I trust Paradigm Venture completely for anything related to my home heating and cooling system.

I cant say enough good things about Maximum Roofing. I only wish they could do more of the projects I have outstanding! Upon moving into a new house in the fall, we discovered that the roof needed more immediate and extreme attention that we had anticipated. The answering machines at the roofing companies I called indicated that they were all fully booked, so I left a message with Maximum, resolved to wait until the spring. The next day, Shawn showed up at the house, ready to quote on the job and, weather permitting, start work before Christmas. He explained things very well, and answered my questions thoroughly. When the team showed up to do the work, they were friendly, and very careful with my property. I was kept up to speed on progress, and was thrilled with the job they did. Snow prevented a complete clean-up after the roof was done, but as soon as the snow melted, the team was back to finish the job, leaving my yard cleaner than when the job started!

West Windows installed a new patio door at our old place, and have helped me with repairs and advice on other old windows and doors at my previous and current residences. The entire team is always honest, friendly, and helpful. Any work I have had done has been top-notch, and clean-up has been exceptional. While not always the least expensive quote, I feel they are always the best value. I'm looking forward to a new door they are installing for me this week.