RA

The technician was courteous and professional, issue diagnosis and repair work was done very quickly, but I was given a verbal quote that did not include labour and I was not told this. I was also not given a breakdown of cost prior to handing my credit card over for payment (didn't think it was necessary given the fact that I had already been given a verbal quote). As a result I was very surprised to find that I ended up paying over double the amount that I was expecting to pay. I also question being charged over $200 in labour for maybe 30 minutes of work, given the fact that the issue assessment was free if paying for repair.

Unbelievably fast, efficient, and professional. I first spoke to Frank on Monday. He came by on Tuesday morning to do an assessment and provide a quote. I called him back Tuesday afternoon to arrange the work to be done. Frank and his exceptionally pleasant and courteous team showed up on Thursday morning at 7am as discussed. The work was done by noon and they were gone, as if they had never even been here. The garden where they had to dig was put completely back together with no damage, and my basement was in perfect condition, as before the work was done. I honestly can't say enough about how impressed I am with the experience. There's a reason FNJ has all 10s on this site. An incredible job.