Kobe from Richmond

The associate by the name Steve was not at all helpful. I was shopping for Ivar Shelves. The tag there indicated that I would need assistance to order this item. I wrote down on the Shopping List IKEA provided the dimension of the side units and shelves with their price, quantity and the total $ alongside the description. I approached this associate to ask him to help me with placing the order. There was no eye contact from him. He told me that IVAR is self-serve items. I explained to him that the tag indicated that I should ask for assistance. He didn't say a word and went straight to the area. He then went to his computer to search without hinting to me how he was going to help me. I sort of guessing that he probably was trying to help. After a minute or so, he walked away without telling me anything. Then another two minutes or so, he came back with another associate and working on the computer. I picked up the line telling him that if this item is indeed self serve item, just give me the aisle number is ok. His associate standing by his side all the while, she at last asked him whether she is needed anymore. I didn't hear him say thanks to his associate. I approached him trying to figure what he was trying to do. I repeated a second time that if he gave me the aisle number, it should be fine. He started telling me that the different parts of IVAR were place in different area. I was totally confused. This is not what I understand with the many years of shopping experience with IKEA. I asked him one last time, I thought. Are you able to provide the aisle number? He looked at my Shopping List and told me the aisle number is 26. I just couldn't believe it! I told him, "No. that is not the aisle number. That is the $ per unit of the side unit. I just had to walk away after giving me 20 minutes to try to help me. There was no eye contact from him all the while. There was no sign of apology in his look. I didn't hear a single word of "sorry" from him after he wasted his client 20 minutes for nothing. I really could not understand how could IKEA get someone as such on the floor to provide client service. It ruined very much my shopping fun with IKEA for the day. I promised myself and I told my wife, I would not go back to this store again. So sad to see IKEA service getting to such level.