Banana from Toronto

Steam Dry Canada. Their customer service was horrible! They overcharged me when they up sold me! Their technicians were too rushed! They ignored me when I complained! I’m extremely dissatisfied with the duct cleaning service provided by the London branch of Steam Dry Canada and also the Calgary head office of Steam Dry Canada. Their duct cleaning service should have included a free furnace filter, and on numerous occasions Steam Dry Canada has failed to give it to me. They were supposed to give it after they cleaned the ducts, but they didn’t have the right size, they told me they would get back to me, but they never did. I called Steam Dry Canada to complain, they took my info, but didn’t get back to me. So I called again to complain, they told me I should have complained within 7 days (I said I didn’t call because they promised to get back to me and I was waiting for them), they took my info again, but didn’t get back to me again. I called again for the 3rd time, they said it was too late, I should have complained earlier, and they wouldn’t give it to me. This is ridiculous for Steam Dry Canada. I was entitled to a furnace filter right after the service, It was their fault that they couldn’t provide me one. I complained right away and they ignored me and now they are falsely saying I didn’t complain within 7 days, so they won’t fix the problem. They failed to provide a new furnace filter when they were here, and now my clean ducts that I just spent so much money for them to clean is getting contaminated by my old furnace filter. Also, the day the Steam Dry Canada crew showed up, they up sold me the $90 furnace cleaning service and I think they overcharged me. They took only 5 minutes to casually vacuum my furnace. I didn’t know it was such a simple job, but I still had to pay $90 for 5 minutes of work that I could have done on my own. I thought they would have taken more time to clean parts that non-professional people can’t clean. The Steam Dry Canada crew was very rushed when they cleaned my ducts, I know how to judge because I have seen other companies clean ducts. I am certain they didn’t clean my home thoroughly. The Steam Dry Canada crew was so rushed that they didn’t properly handle their vacuum hose and made plenty of scratches on window and door with their black hose. I’m going to say it again, Steam Dry Canada disappointed me big time, their customer service was horrible, they ignored me when I complained, they overcharged me when they up sold me, and their technician were too rushed and made a lot of scratches in my home.

This father and son carpentry team really disappointed me. Despite my bad English, my memory is very accurate and here is the story: During the proposal he said that the porch refurbishment project would be divided into 2 steps that would be done on 2 separate days. But on the day he came to start working he suddenly decided that skipping the first step would be better for the structure of my house. And I opposed his sudden change of procedure because all the other contractors who came to do project proposals for my house all said this project is best to be proceeded with all 2 steps over 2 separate days. He then gave me a bunch reasons on why skipping the first step would be better, and finally convinced me to proceed with his idea. After he finished working on my house; I was skeptical on whether his faster method of completing the project made any sense, so I posted photos of the stuff he fixed on my porch on the internet for others to see, and all the experts told me that his sudden change of procedure is not suitable, and the correct method to do the project is to proceed with both 2 steps over 2 separate days. So basically he gave me a bunch of nonsense reasons and excuses (according to all the experienced contractors who saw pictures of the work he did for my house) just to convince me to change to the shorter method of finishing the project so that he and his crew can spend half the time they intended to spend on my house (which is 1 day, instead of 2 days) and still make the same money. I found him a bit deceptive on his marketing practice so I made a complaint on the Better Business Bureau against him but during the BBB investigation he insisted that his shorter method was better; despite the fact that ever expert on the internet who saw pictures of the work he did all said his shorter method was very unsuitable. During the project proposal he definitely verbally agreed to complete the first step of the project; but he denied ever promising that when the BBB Investigator asked him about it. That was pretty dishonest of him, and I found it unbearable. And he even accused me of forging his signature on the project estimate document that I submitted to BBB during the BBB investigation. That was definitely his signature, I accurately remember the day he finished fixing my house, I paid him cash inside his truck, his son/protégé/partner gave him a pencil to sign on my copy of the project estimate document to indicate that I paid. There were 2 copies of the estimate document, he only signed on mine but not his. During the BBB investigation he denied ever signing anything and he even accused me of forging his signature when he signed it in front of his son in his own truck. I found it totally unbearable.