Peter V.

Once they show up (which was three months later than they told us), the work was done well. However, there were three issues: 1. During a conversation about the dimension of the stairs and landing, they failed to accurately inform us of how much of landing would be left. David inaccurately showed us how much landing would be left over and this lead to a smaller than desired landing. Had we known we would have made adjustments to the tread depth to make the landing larger but it was too late. 2. What made the problem worse, and largely contributes to the rating, was when discussing the issue they were defensive and blamed me. They were repeatedly condescending saying "I didn't think we needed to explain simple math". 3. Lastly, they didn't install the railing which was clearly discussed verbally and via text message, but since they were mad about our conversations regarding the first problem, and it wasn't in the contract they decided they wouldn't complete the railing install. They said they would call the next week and they never called back.

I've moved a dozen times but the last three times I used City Boxes. I will always use them. Andrew is friendly and flexible on timing. The boxes are great. Anyone moving would be irresponsible not to use City Boxes.

Used CityBoxes for the second time and it was perfect again. I will never move without cityboxes. It makes it so much easier, efficient and organized. Andrew was very flexible to adjust the timing on both drop off and pick up. It would be irresponsible for anyone to move without cityboxes.

Natasha and Judy were super awesome to help me out when I came in a late. They connected me with a great storage locker and Uhaul. I would recommend All Canadian storage and especially Natasha and Judy.

Good value for service. However, the entire experience was not as professional as some other movers I have used in the past. Two out of three of the crew were 45 minutes late (which I didn't pay for). The same two got lost for 20 minutes on the way to the new location which was only a 5 minute drive away. They asked for payment before the job was done because they claimed I was dishonest because I had more stuff than I said. Which is bizarre because the administration lacks a thorough quoting experience. Most movers call and go through a detailed quote. Also, why create a sense of skepticism if they are going to finish the work and drive off with some of my possessions. Also they are getting paid by the hour and it's not like they are not going to get paid. But the bottom line is they moved everything without damaging it and their rates are better than most so I will consider using them again and ensure I am extra clear on expectations and timing. After my initial review Paul from Carefree responded. Unfortunately, his response is so inaccurate I feel compelled to respond. Regarding the timing my move, it had to be done by noon. I asked them to be there at 7am saying that I thought it would take between 5-6 hours. Also I asked for three guys to be there from the first minute. There was no communication from them about a change of plan. And it still doesn't resolve the shady tactic of asking for payment before the job was done. bottom line be sure to have clear communications on expectations.

Andrew @City Boxes was great. He made the experience flexible so I only paid for what I used. The boxes made my move so much easier and faster. I will be using CityBoxes for my future moves.

Unfortunately I picked these guys. They seemed to be best deal and are accredited with the moving association. But they lacked professionalism. They did a good job of wrapping everything with padding but looking back they were probably trying to milk the job for some money. They did some minor damage to the wood on my couch. They cut the top off my plant (accidental or not we will never know) and then taped it back on so that we wouldn't notice until after they left. During the move they said they noticed I had some plants and asked that I sign a waiver to say plants are not covered by their insurance. Not the end of the world but that is total BS. Then they were pushy for a tip. Thankfully I noticed the guy did the math incorrectly and so I got a bit of a deal. Never use them again.