Andy Krykunenko from Mississauga

I hope this company is the one that was originally registered at 13, Dianne Rd., Erin, ON and run by Nilton Sousa with TSSA license number 244372 or 437687. For the reasons that follow STAY AWAY FROM NILTON SOUSA AND EXPERT MECHANICAL INC. My wife called Nilton Sousa (owner of Expert Mechanical Inc.), who served her commercial heating/ cooling system at the time, asking his opinion about air ducts sealing in our house. Nilton said that its impossible to do ducts sealing and offered to come in and take a look at our situation at the time of his convenience instead. His conclusion was that repair or replacement of our existing furnace is necessary to improve air circulation in our house. Next day he sent us the relevant estimates. My wife and I did not agree with Nilton's determination and believed that nothing is wrong with our furnace to justify its repair or replacement. Moreover we knew that there is a significant heat leakage on a main floor in the area of our living room where the floor and walls were too hot to touch. That is why, as we believed, it was not enough air pressure upstairs. In about five days on or around February 15th, 2017 we received Mr. Sousa’s invoice for some “diagnostic fee of $119.00”. We were very surprised to be billed with the charge that was never discussed with us and which we never agreed to prior to allowing Nilton to come to our place as required under Ontario Consumer Protection Act and regulations. We said and wrote it to Nilton and he responded that his service is essentially chargeable and that he will take us to court if we don’t pay. We advised him not to waste any time and start court action asap. Instead he contacted several colleagues of my wife with purpose to spoil her business reputation. Also he registered a B tag with Enbridge without telling us anything. Enbridge came and shut off our gas supply completely ignoring our argument that we never received any tag issued by Expert Mechanical or anyone else saying that “you are not telling the truth”. We had two infants and a toddler in the house at the time and gas stove was the only cooking appliance in our house never mind no heat situation we had to deal with when the outside temperature was at about 6-8 degrees Celsius. We were fuming and extremely upset by Nilton Sousa’s conduct and informed him that we will seek consumer protection. He hired a student at law to write us threatening letters demanding payment. We wrote back to the counsel advising him and his client to proceed to litigation. We never heard from them for good 3-4 month and then Nilton sent his new invoice in mid July daring to charge 3.5% interest per month. Having received another letter from Nilton’s counsel in late October we had not other choice but to file a formal claim with Ministry of Government and Consumer Protection and will take other steps to address ethical issues of Expert Mechanical Inc.’s operation with all appropriate authorities including BBB and TSSA.

Max was great. He fixed multiple problems with my furnace created or aggravated by an HVAC contractor I previously used who was ripping me off and nearly caused my furnace breakdown in the middle of winter. Max stayed as long as it was necessary to make sure that everything is fine, all issues rectified and equipment is completely repaired up to the highest standard of quality. My furnace runs trouble free for more than a year now. Thank you so much Max!!! You are number 1 in heating and cooling. Sorry that it took me so long to give you a well-deserved credit for amazing work you had done.

I hired Cosmopolitan for three different projects over last 2-3 years. They installed a humidifier at my house, improved furnace ducting/ intake/ exhaust pipes and most recently fixed a furnace for me. Two of three technicians I had were Dave and Mike. Both of them - great professionals, very polite, able to quickly identify and correct the problem. I highly appreciate the results of their work as well as kind and accommodating approach of their colleague Kevin who did his best to efficiently coordinate the visits. I would highly recommend contracting Cosmopolitan for any heating or cooling need homeowners may have. Thank you Kevin, Dave and Mike!