Andrew from Toronto

It was time to replace a furnace from 1982, and a water-based air conditioner even older than that. Did some research on HomeStars, and put Convertible on the short-list both because of the positive reviews, and almost more importantly because of the company's detailed responses to the negative reviews. Convertible's quote was very competitive (mostly better) than the others I got, and dealing with Marnie (the original founder's daughter) was a breath of fresh air. She is very knowledgeable, has a complete "no nonsense" approach to what is required / recommended, and was quick and thorough to answer my follow-up questions. In the end it was about the easiest decision I've ever had to make to choose a contractor. Installers showed up exactly at the scheduled time, were very pleasant to deal with, and took care to keep the work area clean and take away all debris (and old furnace & a/c). Follow-up communication with Marnie and others at Convertible has all been great .... I would HIGHLY RECOMMEND Convertible for any of your heating & A/C needs.

Reading reviews for Joe, he seemed almost too good to be true. Believe me they are all 100% accurate. This is the best experience I have ever had with any repair person / contractor in my life. Joe responded to my original email / phone call promptly, asked for detailed information regarding my issue and was able to give an approximate estimate immediately (with range depending on actual problem found). It took us a couple of days to connect but he was so (unnecessarily) apologetic and persistent in finding a time that accommodated us both it was almost unbelievable. While on site, Joe went out of his way to explain what the problem was, provided tips for me to follow in the future, and letting me know where potential future problems may occur. His initial estimates of the underlying issue and costs to repair were very accurate. I will definitely be calling Joe again if the need arises, and will be recommending him to anyone I can.