EC

Update: The company's marketing manager did reach out to me and try to resolve the miscommunication. And the issue has been addressed and I am happy to say that they took quick action to remedy the situation. It would have been preferred that the issue was resolved without having me to voice my experience online. I did give them an opportunity to address the issue on the phone right after the job was completed. But I guess the person that took my call was not trained to handle customer complaints and did not think my complaint warrant any action from the company. Nonetheless I do appreciate that the marketing dept of company cared enough to resolve issues with its customers. I have used them on other occasion and they have been OK, So when my sump pump overflow alarm was chirping, I decided to make a service call just to be sure there is nothing wrong with the pump. I even told the lady on the phone that it is most likely a low battery problem. But to charge $255 for a change of a 9V battery that was provided my myself just didn't make sense to me. For all potential customer of this company, you are advised to make sure you are aware of the "Call-Out" Fee of $169 + min 30 minutes labor + parts.

Had a slow drain, lose faucet and broken toilet flush handle. They came on time and completed all the fixes quickly. The plumber was professional and polite. I would highly recommend them.

Very knowledgeable and friendly to work with. He walked me thru the entire house and gave several good suggestions and pointed out things that I should maintain and monitor. A pleasure to work with.