Pioneer Plumbing And Heating Inc.

Joey from Pioneer came first to assess our needs as the hot water tank sits under a stairwell with a stackable washer/dryer in the same space, that must be pulled out for access. He was able to move everything for us and had the new tank properly installed with strapping and expansion tank in very reasonable time. He also fixed 2 issues we had with the main water shut off and made a good suggestion about replacing the older style hoses on our washer. We were very pleased with all the work; the cost was as estimated. Joey was also very professional and very easy to work with. We will definitely recommend Pioneer.

Rocky's assessment of the toilet repair required was prompt and professional. I appreciated the call to let me know he was available to arrive a bit earlier which worked out well for my schedule. Thank you!

A plumber from pioneer assessed my toilet leak and didnt recommend unneeded repairs, just fixed my problem on the spot. I trust them for future work.

Did a great job, friendly and professional. No complaints! Found my go to plumbing and heating guys for next time.

Jeremy came by and fixed my shower problem, did a great job! Landlord was very happy with me for sourcing Pioneer to do this.

Jeremy called ahead and arrived on time. He idenified himself and was respectful of the premises. He was extremely courteous.
He explained how the work would be approached and proceded to undertake the job. Approximately 1.5 hours later the operation was complete. The work was done precisrly as I had hoped for.
This has happened each and every time in my experience with Pioneer Plumbing.
RB

I initially contacted Pioneer on December 16 to determine the cause of a leaky toilet tank which was dripping water onto the floor. I wasnt sure whether the leak could be stopped by simply swapping out some old washers, or perhaps it was time to replace the 25-year-old toilet. Either way, I needed a professional assessment and advice.

The technicians approach seemed logical. He opened the intake valve to fill the tank. He crouched down to observe the underside of the tank and he noticed the leak. He explained that while the problem might be related to a worn-out washer, it was more likely a hairline crack in the tank. Hard to determine, so he recommended replacing the toilet. He flushed out the water and suctioned the tank dry with a portable sump pump. All of this took but a few minutes.

He then showed me a high-end toilet model which Pioneer could install for a total cost of around $2,300. Quite a bit more than I expected to pay, so I told him I needed to think about it.

The bill for this service came to $366.24. I was shocked by this exorbitant amount considering there was no repair undertaken, no parts needed, and relatively little time spent.

If Pioneer had wished to attract me as a new customer, they might have offered to apply part of the consultation fee toward the cost of replacing the toilet but no such offer was made.

When the technician left, I did not have a good feeling. It seemed there was an element of money grabbing going on, which turned me off to the idea of giving Pioneer the toilet replacement job. In fact, I ended up using a different company to do this work for less than $800, which included the cost of a quality name-brand toilet. A far cry from Pioneers $2,300 estimate.

Shortly after the call-out, I received a text from Pioneer requesting I write a review if my experience had been 4 or 5-star. It went on to say that if my experience wasnt great, I should message them first and they will make it right. I did this, and never received a reply. I waited several weeks and messaged them again explaining I was about to post a review -- and that I was offering them another opportunity to address my dissatisfaction before I compose it. Once again, no response at all.

The fact that Pioneer has ignored my communications has only served to seal my initial impression of them. I will not be using them again.

ADDENDUM to the above review:

The marketing manager of Pioneer Plumbing contacted me regarding my review. He was understanding around my concerns with pricing. He refunded $50 and sent me a gift card to a local coffee vendor. In retrospect, I am less upset by the whole experience. At least the company has a process in place to address their customers' discontent. However, I might recommend discussing pricing with them before giving them the job.

I had some initial problems with Pioneer which resulted in me giving them a 1-star review, but after talking to the company we were able to resolve all issues and I have reflected that in my review update.

The original work they did was not up to par, however they paid to have another Company, of my choice, fix the errors and were super professional in helping to solve the issues I had with their work!

They repaired the system in October 2021. The same zone which was repaired stopped working this September. They assured that the labor is under the warranty and sent the technician to check. The technician wanted to replace the valve again (they charge for parts) but eventually found that it was just the wire of the valve they installed last year that was loose. He connected the wire. Initially they sent us the invoice for $460 on repair of loose wire. After several communications and with the help of their communication manager the issue was resoled and they cancelled the charge.

Pioneer was on-site the same day to investigate the issue. I had originally planned to install a new shower kit. Pioneer staff assessed the situation recommended that it would be easier and cheaper to just have the water flow cylinder replaced to resolve our issue. They order the parts and came back in 2 days to promptly finish the job. Excellent service, quick response, and knowledgeable staff.