Ed & Rosanna from Toronto

About a week ago we had a unusual leak in our basement. The connection pipe from the city line coming into our basement, that attached to our water meter, had slowly rusted from the inside out, and finally cracked. At first it was a trickle of water that soon turned into a river. Within minutes we were ankle deep in water. Unfortunately the break was before the main shut off valve to the house, so we had to put in an emergency call to the city to shut off the water from the outside. We had to establish a path for the water to flow into the drain while we waited, or the water level would have risen past the main floor within the 90 minutes it took for the city to arrive. It was close to midnight when we finally got control of the situation, and now it was time to find a solution to our problem. We never had to call a plumber before, so we were terrified of all the horror stories. We had no reference points so we had to rely solely on the online reviews. Everyone we called, we explained the situation indicating that it wasn't a regular break, and it was in a very difficult area. Most plumbers were not even familiar with how pipes ran into residential homes in Toronto, and thought digging into our basement was essential, which would cost us thousands of dollars. We were almost in tears, and continued our search. We came across Rickey Rooter, whose reviews were impressive and once speaking with Rick, we were even more impressed. We explained the whole situation to him and not only was he very familiar with the Toronto water lines, but he was able to quote us a price right on the phone. We were surprised how quickly he was able to come to our house and how efficient and professional he was, not only did he fix our problem in record time, he stayed true to his quoted price, and there were no additional costs. He also wanted an update to how the water flowed, once the city turned it back on. His quick response to everything was just amazing, and definitely restored our faith. We were so happy and grateful that we came across his site, and we will always have his card on our fridge.