Great up front customer service who sell you on the quality they provide.......until they have your money then the customer service turns to poor, then to non existent as time goes on. You have to fight for any repairs that are needed, and as soon as they can cut you loose they will, leaving you with a house that is crumbling. There is no quality control when it comes to the sub-trades and their work. If the sub-trade does a crappy job then expect a fight to get it repaired or replaced. Our floor tiles kept letting loose and after the tile store/installer stated it wasn't an installation issue Dolce refused to do anything about it further and left us on our own. Now we have tile floors that are less then 3 years old and have tiles popping up (multiple times over the 3 years). We have had other multiple issues that have been a fight spanning over a year each and resulted in repairs. Dolce Vita counts of stretching out any complaints hoping the consumer will just give up and go away. I would never recommend them nor use them again. There were a couple people who were good; Shawn - the 1st CSR and Daryl - the Site Superintendent. Unfortunately they work for Ed Dover who ruined what should have been a better experience of buying a home. Dolce Vita build houses (not great ones either), they do not build Homes!
- Approximate cost of services:
- $400,000.00
- What could this company do to improve their services?
- Do quality checks of the work completed by the sub-trades and hold them responsible instead of the customer for shoddy work.
- Any advice to offer fellow homeowners facing a similar project?
- Quality check everything and don't stop fighting.