N from Innisfil

I am 16 months into my new home and i am still fighting Tarion thru the LAT process on my 30 Day deficiencies. There has to be a better, more honest and transparent way for homeowners to get the warranty they paid for. You pay Tarion for warranty then pay them again for Conciliation and then they get the lawyers to fight you when you disagree with their decisions. The investigation process is limited. My experience is that no matter how much evidence you bring to justify your issues those items of evidence get over looked. My first inspector told my builder that items would not be chargeable without going to conciliation and without the inspector even stepping foot in my house. It's a stressful, long drawn out process. It should be simple: 1. Homeowner makes a list. 2. Builder fixes list by deadline. 3. Homeowner calls Tarion for Conciliation if items aren't fixed. 4. Fair, professional, qualified inspection is carried out. 5. Warranted items. . Chargeable on the spot. 6. Homeowner gets quotes to: A.) have those items fixed by whoever they want B.) Have the builder try again C.) Ask for monetary compensation Chargeability appears on Builder's Record within 48 hours or a penalty fee is paid to the homeowner. This ensures that the onus is on the company we paid for to look out for our best interest. No more extended deadlines. Tarion needs to step up. They need homeowners in every region on their board to represent who they claim to represent... the homeowners. Tarion is severely flawed..85% of homeowners lose when they go to LAT. The builder's have the upper hand with too many extensions and deficienies ruled in their favor. The warranty needs to be extended. Flooring should be extended to 2 years. Tarion should have the builder follow strict hardwood installation guidelines. Moisture readings and proper acclamation recordings. Tarion should allow homeowner deficiencies posted, by builder, on their website. Accountability can only happen if there is someone there to hold you to it.

With very few choices in town we were sold on how great the workmanship and trades were. The sale process went pretty smooth. Then the issues started as the house went up. A part of a support post was hanging off the foundation. We raised this concern to the site super, in person, right in front of our lot. We were told that it was fixed and exactly how it was fixed. We hired a top notch home inspector for our 30 day. We told her about the support post. Guess what we found? The post not sitting squarely on the foundation. The workmanship with the exception of the drywall personnel and the one go to carpenter, has been horrible. More damage and more subsequent visits to fix pre-existing issues. The house was not clean upon PDI. Heaps of drywall and sanding dust in the closets, dried putty and glue on the counters. The exterior brick was ladened with mortar. The power wash left deep gouges in the brick and tore off chunks of brick. They had to send someone to do brick staining and someone to fill in the blown away mortar. The hardwood floors are snap crackling and popping when you walk on it. The tiles are squeaky throughout the house. The after sales process has been painstakingly stressful. I can't turn the hands of time back but I can certainly voice concerns that are worth something to anyone who is considering to spend their hard earned money on a new home. If I could, I would not have bought from Country Homes.