Uriah McCann from Ottawa

After lots of research and visiting various carpet stores and big retailers and not finding what we wanted or good service. Stopped into Alexanian Carpet and Flooring on Merivale and was greeted by Adel Hassoun who knew his products and quickly identified a couple good options based on our price range and gave a few recommendations. My wife liked a color pattern which he wasn't able to immediately get availability on (due to late in the day on the weekend) however he said no problem I will find out tomorrow (his day off) and let you know. He called me as he told me said he had found a roll and would be able to have it installed before the holidays. The installers knocked the job out in a day over 1000sq ft and two large spiral staircases. The finished job looks amazing and the quality of the carpet and underlay that Adel recommended is exactly as he described.

Recently did a home reno including updating kitchen appliances and after some research my wife settled on the new Maytag fingerprint resistant series. I did all my research on line and determined that C.A.S Ottawa had the best prices for all 3 units. Contacted Mathieu L. on the phone and completed the transaction easily over the phone on Black Friday. We also needed a new range hood fan which my wife wasn't sure which one she wanted so we went into the store and met with Mathieu who as very knowledgeable about the different products and recommended an excellent option which matched the Maytag units and was high quality. This was easily added to our order and all the units arrived on Dec. 22nd as planned. Very well run delivery program you get a call the day in advance with your 3 hour window and on the day of you get a call an hour before. Unfortunately the delivery guys discovered a hole in the refrigerator which rendered it unusable. Given the timing I figured that we were going to have to live with the old fridge however Mathieu told me that he didn't have any in stock until early Jan. however had some contacts if I was OK with purchasing from someone else and getting a credit afterwards. Mathieu called me back in 30 minutes with a competitor / friend that had the unit in stock and could deliver next day. I completed the transaction and have a all new appliances in the kitchen and a happy wife. I really appreciate dealing with businesses who empower there employees to be problem solvers and recognize that customer service is what ensures success.

After doing research including checking the company reviews on sites like this and receiving countless flyers from Direct Energy (who also handles my hot water rental) I decided to contact them to handle the duct cleaning for my home. The customer care rep took all my information and as I was booking both a furnace checkup and duct cleaning she couldn't book the two appointments on the same day apparently the two systems don't talk together. She therefore put notes on the case she sent to the duct cleaning dispatch team asking to coordinate the time. She indicated that they would call me back in 48hrs to confirm the appointment. 48hrs came and went with no call. I called the customer support team back who confirmed that everything was in the system however that the appointment hadn't been booked and no callback had been performed by this duct cleaning dispatch group. Instead they offered to book the next available appointment which was in a few weeks. I left work early to go home for the 1-4pm time slot and waited patiently around 3:30pm when no one had shown up I called the customer support team who informed me that I should continue waiting until 4:30pm and that they couldn't do anything including checking where the duct cleaning guys were until after 4pm. I again waited until 4:30pm when no one showed up I called the customer support team again. This time the support agent actually called the duct cleaning dispatch team to discover that due to the weather conditions (things were freezing) all duct cleaning had been called off for the day. I asked why hadn't I as a customer who had been scheduled for this work in the afternoon not called and notified as to not unduly inconvenience me. I was told that unfortunately that didn't seem to have occurred although it normally should have. I explained that this seemed to be a reoccurring theme where this dispatch group never called customers to confirm or reschedule appointments instead left customers wondering what was going on and requiring customers to call back. I escalated by concerns to a supervisor and customer care at Direct Energy who all apologized and said that I should be getting a callback however there was nothing they could do short of booking me another appoint in a couple months when there was another timeslot available. Upon pushing to be compensated for my inconvenience I was informed that Direct Energy doesn't do that. I asked how do they intend to get better at servicing there customers if they do not make improvements and if they feel that they are big enough to simply tell customers they have to accept the service as it is. Again lots of personal apologies but nothing apparently that the company is willing to do. Surprising how a company in the service industry is so unwilling to bend and empower there employees to make concessions and at the same time strive for improvements on behalf of there customers.