Furnace tune up, hot water tank tune up
Our hot water tank stopped working a few times over the course of a week, so we called up a few companies to have a look. Only Flame Heating made themselves available on short notice. Both the phone receptionist and the repairman were very friendly and professional.
After being ripped off by two drain tile companies, we found basement systems. The two men who showed up were punctual and very professional. It took one day extra for them to complete their work, but they were very thorough and careful. We no longer have basement drainage issues...and are very happy with basement systems.
Thank you. I will pass your comments onto our crew.
Our family has used Milani for over 30 years, and had satisfactory work by them. Unfortunately, the past several times we used them showed how incompetent and unreliable they've become. The workers never showed up on time. Although they tried their best to be polite and respectful, I had to call up Milani several times to ask that they show up to finish the drain tile work they started. Their excuse was that they were too busy! They finally finished replacing our drain tiles ...only to have the drain tiles fail in a month's time! We had to do it all over again, and this time we went else where to get our drain tile replaced. What a waste of money dealing with Milani.
We're sorry to hear that you have had an unsatisfactory experience with Milani. Customer service is very important to us, and we do our best to take care of our customers.
This winter season has had all of our staff working on emergencies around the clock and at capacity. This is unfortunately the time of year when some days we fall short of our obligations - which is common in the service industry.
However, we do always try to “make things right” for our customers when it is brought to our attention. After reading your review, we were unable to find this particular event in our history, so please contact us directly so that we can address this for you.
Also, please note that our work is guaranteed, so if at any time there are issues with workmanship you are warrantied. Thank you for your valuable review. We look forward to hearing from you soon.
Jason did a good job on cleaning the ducts ...but unfortunately he never followed up on some additional work he had scheduled with us, despite my email reminder to him.
