They came to our home on the day they stated and provided us with a written quote. Once we signed the agreement we were contacted & were given a date that they would begin the work. Very easy to deal with, professional and personable too. They arrived on time and finished the same day. We were pleased with the work and have recommended this company to both a neighbor & a friend.
Service from Reliance re Furnace & A/C
Extremely dissatisfied with service from Reliance sub contractors. Pleased with service from In House technicians. Since Feb. 2014 the original installation date of the furnace and April 26th the date of the A/C we have made at least 12calls to have issues with our A/C, furnace and humidifier fixed. The A/C unit after 7 calls including 1 no show never cooled our house . We made 4 calls this week re our furnace. Although our furnace/humidifier issue is now resolved, we were not impressed with the sub contractor that never showed up between 7-11 p.m on Monday Dec. 8th. I guess we will wait until the summer to find out if our A/C in fact cools our house.
This is disappointing news and I would like to learn more in order to assist. Please contact me with more information at rmassingham@reliancecomfort.com and I will provide this information to our Customer Solutions Team for review. Thank you and on behalf of Reliance, I apologize for the frustrating experience. ~ Rich
