Karl from Toronto

This experience from 2015. Martino was our warranty provider for the HVAC installation in our house. (HVAC itself was installed by another contractor who has contract with Martino). After moving in we realized there was an issue as the A/C would not shut-off after reaching desired temperature. Martino's techs made a number of follow up visits and eventually resolved the issue. The issue was quite unique and took 3 visits to resolve. (The problem being that it takes a long time to replicate the problem. Each technician "thinks" the problem is fixed, but we would only realize it's not the case, days after the tech's visit.) Good: -My issue was eventually resolved for us as part of the warranty. No extra cost to us Not so good: -Took 3 visits to correct the problem. It could be due to the uniqueness of the situation. All the techs did run various checks, so as a non-expert bystander I couldn't really pin this on them. Great: -Everyone I spoke with in person or on the phone were super courteous. Conclusion: 4/5 on satisfaction due to the time it took to correct the problem. 5/5 on recommendation due to the interaction with everyone in this company.

In July 2014, my wife and I started researching for new floors for our home. Prior to this our knowledge for flooring in general is extremely limited. All we knew was that we wanted wood flooring and only in a certain type of colour. The following two months we spent a lot of time visiting many trades and dealers and learned a great deal regarding hardwood and engineering floors. We found Invision on Home Star, and kept them on our list because Roy and Dov are really personable and quick in response to our inquiries. They are also open on sharing their experience and recommendations based on our specific concerns. In the end, we chose to order from them because we appreciate the fact that they do not actively push for specific products to us. In fact, we did not see any negative connotations associated with poor salesmanship in which we have experienced with a few other dealers. Their behaviour earned our trust to order something that my family will live on for (hopefully) twenty years. I recommend their service to anyone that is looking to purchase wood floorings.