PO in Quadra

We purchased a Pragel countertop from Richmond, BC store only to discover upon unwrapping the product on installation day that it had a 6 inch flaw on the surface. As our carpenter's clock was ticking and we had an urgent deadline, we had to cut out a large section and butt another piece to it to complete the counter. I now have a large seam which we patched with caulking just inches from our sink. Looks like hell. We live on Vancouver Island and had the kitchen delivered so had to deal with IKEA by phone. IKEA made it very difficult to register a complaint: many 20-minute wait phone calls, e-mails, requests for photos, more requests for photos, etc. Ultimately,IKEA accepted that the product was flawed. Many weeks later IKEA decided to refund us for only PART of the cost. Customer Service in Montreal was, evaisive and rude and challenged me about the validity of my claim. I was left feeling humiliated and ripped off--absolutely shocking customer service. Furthermore, our carpenter was appalled by the thinness of the coutertop material, and the course chip board used on the interior. One little knife cut and the interior will be exposed to water and thus, swelling. Run Don't Walk from this product, and beware of poor customer service.

This is a very good painter with many years of experience. He will encourage you to use good quality Benj Moore paint and it will pay off in needing fewer coats and repairs. Does a fabulous job of wood trim. Super tidy and clean. You can trust him to protect your belongings and your home. Works efficiently and uses "green" products where possible.

RTD is very personable and agreeable. I would use him again but next time I will spell out the job precisely in writing, no matter how obvious it may seem, because information is lost through subcontracting and/or delays. Costs are ultimately borne by the home owner.

They had the best price in Victoria and the best product. The staff have a lot of experience and they were able to help us with the electrical requirements. The installation went well and was very quick. They cleaned up after themselves. They installed a very quiet Lennox product.

They had good discounted carpets, good selection of end-of-rolls. The staff were very helpful in helping me select the appropriate carpet. Installation was quick and efficient. They did have to come back and take a bulge out of the carpet, but they were prompt and accommodating.