heidi

I can't speak highly enough about my experience with the entire team at Drain Rescue Plumbers! DWAYNE was an outstanding consultant who did a walk through of both the basement and exterior and explained thoroughly the problems and solutions. He instilled tremendous confidence in his team. When the team arrived the crew were respectful , efficient, well organized and worked very hard. The crew were amazing actually. The city inspector was happy with their work and they finished 1 day early. The job site was cleaned up and Dwayne provided great follow up. Thank you also to Melissa at the office for coordinating !! Highly recommended!!

I bought an older home 8 years ago, with a 13 year old furnace, and following the last 2 years of unpredictable and inconsistent performance, I bit the bullet and made the decision to invest in a new heating/cooling system. My home - and I - are worth it. I met with Joel who reviewed the best needs for my [home, warning him that I don't live in the swankiest part of Burlington, so I didn't want or need a "cadillac" level system. He provided good options and explained everything clearly, and I made the decision to invest in that meeting. Within a week, the truck rolled in. I was ready. The driveway was clear, the areas in the basement were cleared. BILL (#1377) and WES (#1893) arrived early. They were organized. They were efficient. They got it done. I was told it would take until 5pm….the team was pulling out of the driveway by 2:30. BUT not before a thorough orientation of the system, the thermostat, the humidifier, filter system, AC, new piping…..everything. I got the behind the scenes tour I was expecting for the investment I had made. And the cherry on top? It looks good! That furnace shines like a beacon of light in my otherwise dilapidated and unrenovated basement. I immediately asked my 75 year old father who is visiting me from Thunder Bay to come downstairs and look at the newest addition to my home. A retired Master Electrician, he IMMEDIATELY pointed out the electrical work was well done and "clean". Of course it was! BILL (#1377) and WES (#1893) are pros and I expected nothing less. Thank you Reliance. Thank you Joel. Thank you Bill (#1377) and Wes (#1893) for a job well done. Blessing, heidi ram