My initial pleasant experience has gone sour quite quickly. Michelle verbally confirmed that she had movers reserved for Wednesday (Aug. 20). She quoted me 2 crew members at $110 per hours for a minimum of 3 hours. I accepted, received the order confirmation and reserved my move. It's for a small, 200 lbs. server which is being moved 10 minutes driving distance office to office within the city. Unfortunately, she had inputted Thursday (Aug. 21) for which I did not see until after the fact. Edward, a rep who is very hard to understand when he speaks, called to confirm on what I thought would be the moving day. He informed me that I would be charged for an additional crew member for $50 more per hour given the weight of the ONE item. Having no choice, I had to agree. He calls me again to inform me that it's actually for tomorrow and not today. I call Michelle and she interrupted me multiple times when I am explaining what is happening. She placed FULL blame on me when it's partial and could not provide an effective solution. As a matter of fact, it as complete silence given that she made her point 0 "Why is it Aug 21 then?" I have no choice but to continue with their service as I do not wish to pay them $150 free money to cancel. Do not use Metropolitan Movers. I should have had better judgement and gone with a local mover rather than one which directs calls to a call centre and their staff need better training all around. There is a home office in Edmonton, AB but there is no contact for anyone there.
- Approximate cost of services:
- $640.00
- Company Response
Hey Bonney, sorry to hear about all this experience. Upon checking, we don't remember we had a problem with our customer like this. We would be happy to help you if the service was really done by our company, just please contact us so we can do deep investigation about this matter. Thanks.