A Cautionary Tale I hired The Right Way Foundations based on the seemingly positive reviews, but my experience was nothing short of a disaster. I engaged Matt and Joel to complete several tasks: painting kitchen cabinets, ceilings in two rooms, walls in two rooms and the kitchen, and sanding and staining the deck. What I received was a nightmare. Kitchen Cabinets: The cabinets were supposed to be painted white, but instead, they were covered in yellow stains, with visible roller marks all over. The finish was sloppy and unprofessional. Ceiling: Despite multiple attempts, Matt and Joel couldn't properly paint the ceiling. They kept promising they could fix it, but every attempt made it worse. After four failed attempts, they left, blaming the issues on humidity in my house. I had to hire someone else to redo the ceiling entirely. Wall Painting: The walls were poorly painted as well, with overlapping paint on the ceilings and walls, uneven lines by the baseboards, and paint drips on adjacent walls. It was a mess. Deck: Instead of sanding the deck as agreed, they opted to power wash it and then paint it. The wooden planks were chipped, and I specifically told them to sand it first. They assured me they would but didnt. Now, the deck is so rough that walking barefoot is out of the questionyou risk getting splinters. When I reached out to Matt to express my dissatisfaction, he was dismissive and blamed the poor quality of work on the "humidity" in my house. He even suggested that my cooking caused the yellow stains on the cabinets, despite the fact that my family wasnt home during that time. When I asked for a refund to cover the cost of fixing their mess, I was met with excuses. In the end, this experience has cost me more time, money, and stress than I ever anticipated. If you value quality and professionalism, I strongly urge you to stay away from GTA Painting. They don't know what they are doing and will leave you with a bigger problem than you started with. Save yourself the headache and find someone else!
- Approximate cost of services:
- $6,500.00
- Company Response
Hello Tanya, we received your concerns and we were willing and offering to come inspect and fix any issues you had. You rushed us out of your house for a trip you had to go on when we told you we would come back when you arrived back at home to address any problems. If you paid someone to repaint the ceiling we provided a $2500 discount on the job to cover those expenses so you didn't have to loose money. We didn't use any yellow paint throughout the whole job so we offered to have an on-site meeting to inspect the cabinets to see what had happened. Before you left you were very pleased with the cabinets and you will not let us come back to see in person demanding your money back. Clearly there is a problem if you wouldn't let us rectify the issues or at least have an on-site visit to see things in person.
We offered to come fix the deck and inspect cabinets even after providing the $2500 discount.
We are always willing to address concerns and fix issues in our work.