boychuk.brit in Etobicoke, Ontario Canada M9W6L4

There was 2 separate projects: a kitchen counter install and a kitchen sink install. There was problems with both so I will review both. The counter installer was very friendly and I liked him a lot. He seemed very professional. It was after our sink was installed and was not draining properly that we realised the counter was not level to such an extent that we've had to raise the edges by over an inch in some places and are still struggling to fix it. This is a problem because a sink is supposed to drain, not pool water at the edges. The sink installation was much worse. Firstly, we live two hours away and were on our way to the installation location when we got a call from a guy saying "I was booked for a sink installation, but they shouldn't have booked me because I only install dishwashers". We wasted a work day because the wrong technician was booked. They were supposed to call back and no one ever did. Then one day many weeks later I got a call from a technician saying "I'll be there in 15 minutes" and I had to say "no one ever called me to set up an appointment, I had no idea you were coming today and can't let you in in 15 minutes because it'll take me 2 hours to get there". Another many weeks goes by and we are finally booked with a technician. He arrives on time but then declares he does not have the right tools and will need to come back (another work day wasted). He comes back another day and finishes the job. We then get a call saying he was just a handyman who took the job off the job board and not a real plumber and so they want to send a real plumber to check the work. We take yet another day off work to drive 2 hours for them to check it. It turns out the handyman did not do the job correctly and we are told they will call us to set up an appointment for a plumber to fix it. We wait weeks and hear nothing. I try calling and keep getting disconnected, never getting ahold of anyone. Eventually I called another plumber and paid him hundreds of dollars to fix what we had already paid Home Depot technicians to do incorrectly. I never received a call back from Home Depot to fix the sink work the handy man never should have touched in the first place. This is when we discover the counter needs inches of adjustment to be level. I've never complained on an online review before but I will never be using Home Depot contractors again because I'm simply not willing to waste my time and pay for jobs to be done twice. Our rental still isn't rented because we are still fixing the problem. This is unacceptable, and even more unacceptable that is nearly impossible to get through to the right person on the phone to figure things out.