Daniel from Whitby

Recently Weedman decided to perform a spring fertilizer service without having received a verbal and written confirmation from me. I called the two numbers on the invoice I listened to a dated message from Fall '16 saying they were closed for the season. At that point I emailed them to complain and confirm that I did not request this service. Several days later they left a message on my cell and I promptly called them back. I spoke to a customer service agent and the key points from our discussion were the following: - Services were 'auto-renewed' without any confirmation by me, the customer. Apparently the automatic renewal terms are buried in the many pieces of junk mail they send. -The only way the $66.90 charge would be waived would be if I committed to their program for the entire year. She said that she was not forcing me to pay this fee and agreed that it would be sent to collections if my account was not paid. -Most importantly, the agent agreed that she would be angry (like me) if she was unfairly charged for this Weedman service that she did not request or confirm. In the past I have confirmed on an annual basis (spring) that I would like to re-engage them for services. This year we were looking at another option (a competitor sponsored my child's sports team). I really feel that Weedman took advantage of my past loyalty and this was their mistake. I will likely end of paying the charge to make the matter go away. I normally don't post complaints like this, but unfortunately I was left with no other option.

Dave and his team came highly recommended from my neighbour. After getting estimates from multiple companies, Gryphon Extreme was nearly the lowest price (less than $300 difference). What made me select Gryphon...great communication. From the scheduling of the estimate, to the scheduling the job, all the way to the completion of the job...Dave was in constant, honest, communication. I forgot to mention that the team did an excellent job replacing my shingle and completing a minor fix. I would definitely recommend Gryphon Extreme.