Once we could find someone to hemp us in the store (more than a hour of waiting), we purchased 2 chairs and a sofa - all from ELTE'S own line. Within a week of delivery, the fabric began pilling and there were loose threads everywhere. It looks several years old an heavily worn. My email with photos which was sent to the salesperson was forwarded to Richard in customer service. We never heard a word back, despite numerous phone messages. We have a house to fill with furniture and will not return to ELTE. TERRIBLE CUSTOMER SERVICE AND VERY POOR QUALITY FURNITURE
- Approximate cost of services:
- $5,000.00
- Company Response
Hi Valerie,
We are very sorry to hear that you had a bad experience at Elte and would like to look into this issue further. Please send your contact information to us at info@elte.com and someone will reach out to you shortly. We look forward to speaking with you soon.