Peter from Toronto

A few months ago we were experiencing another heavy rain and the Don River had flooded Bayview Ave. and the Don Valley Parkway. The tenants at our rental property called after 11pm to say the basement was filling up with water. They were trying to keep it under control using buckets to remove the water. I tried calling a few companies. I called Hoerner and had a good first impression over the phone. You can usually detect, even over the phone, if customer service is a top priority for a company. They said they could send someone over within the hour. On such a chaotic night this seemed miraculous -everyone's basements were flooding! It was after midnight and true to their word a service man arrived promptly. He found the problem and cleared the clogged drain right away. He then gave me a discount on the call because it was a quick, uncomplicated job. The discount was not necessary and on an evening of thousands of emergencies I don't think other companies put their customers ahead of their potential profits the way Hoerner did. When other companies were not even taking any more calls Hoerner squeezed me in and delivered. They will certainly get my business again as they have earned it. I now recommend Hoerner to my friends who are looking for a company that is reliable and delivers fast, fair service. Peter