Reviews

10/10

We had an acrylic shower system installed in a small, challenging bathroom space. We appreciate the care and precision that everyone, including Lawrence and the workmen, Henry and Todd, took to ensure that everything was measured, built and installed correctly. Everyone demonstrated superior customer service, communication and specialized technical skills. The company's reputation is well deserved. It is refreshing to deal with a company that provides quality guaranteed work and a personal touch.

Approximate cost of services:
$10,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

We're so glad that we lived up to our reputation for you and were able to provide you with the customer service you needed. Thank you so much for the kind words and for taking the time to write the review.

10/10

Eddie identified our need for a water softener and installed one a couple of days later. I was impressed not only with his prompt and efficient response, but with the advice he provided on the kind of water softener that we needed. Eddie is "one in a million" and our experience with Anata is once again an "all star" performance.

Approximate cost of services:
$1,200.00
4 of 4 people found this review helpful.
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Company Response

Thank you so much Anne for your generous review. We at Anta plumbing take pride in providing the best service to our customers, we like to make sure we take every aspect of our customers problem into consideration and make sure you are well taken care of. And as for Edi, we are so happy to have him on our team because he represents the type of quality and efficient service we like to provide to our customers. Edi is our expert in water softening systems and he knows them like the back of his hand. We are happy that he has helped you with your purchasing decision and installation. It is very hard to find wonderful plumbers like Edi and we are astounded by his performance. We are very happy you are satisfied with your service and we were able to help you. Thank you for being such a wonderful customer, and it was a pleasure reading your review and I hope your happy with our reply. Merry Chirstmas and Happy New Years from the Anta Team.

1/10

The company did not live up to our expectations and we experienced poor customer service, a lack of follow-up and communication. Following an estimate by Jake, we approved the removal of mold and contaminated material from a defective shower on November 11, 2014. Only after repeated follow-up efforts on our part did the work begin on December 1, a poor response given that water damage and mold should be dealt with quickly. Finally, only on December 12, at our request, was the lock box removed from our door and our key returned to us. We found our experience puzzling given the company's high rating on Homestars. Perhaps our job was considered "too small". We would not use the company again.

Approximate cost of services:
$2,540.00
3 of 3 people found this review helpful.
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Company Response

Hello Anne,
First off, I apologize for the experience that you had with our company and we take these matters very seriously. Whether a job is big or small they are all important to us and none take precedence over the other. Our main goal is customer service and providing our customers with the best service possible, so I can assure you we will take this up internally.
Alissa - Customer Service Manager

10/10

We had what we initially thought would be a minor waterproofing job that, upon investigation, required more extensive work. We were very impressed with Pavel, who gave us a quote on the spot and said that the work would be finished in three days. The job was completed in two and a half-days, which we appreciated. Pavel and his hard-working crew were punctual, polite and dependable. We were pleased by the quality of the work and considered the price to be reasonable. Moreover, the meticulous clean-up that the crew did after the waterproofing work was completed really took the stress out of things for us. This was a "class act" from start to finish and we would certainly use the company for any other projects.

Approximate cost of services:
$7,500.00
4 of 4 people found this review helpful.
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Company Response

Thank you Anne, seems like Pavel is going to be a winner for the year (all techs are in a competition to get a March vacation bonus in a Caribbean) :) To be serious, we really appreciate your feedback and your opinion is like fresh drop of water in a desert, crews work every day the same routine (which is good -makes them extremely experience), and sometime they need this "friendly kick" to smile in the morning, get positive "ions" to present "right chemistry reaction" (job, attitude, service) at every house! Your review makes Pavel smile, I saw him reading in a kitchen in the office with coffee and cake (they all like sweet pastry even when they grow up and become mature man :) And by the way - cleaning is the last things to do, but it is first impression you get when you go to any friend house. We work not only underground; we do WORK on your feelings. Service is very complicated science, and we try to keep working on qualification in this science every day! Thank to you and your family to hold you reaction when you saw huge piles of soil excavated, tones of tarps, plastic, you are very patient and we appreciate this. Have a great upcoming weekend, Anta Team