I contacted Pilkey for a quote for a custom piece of glass for my hallway. While I received an initial response quite quickly, my emails were suddenly ignored. I had expressed to John at Pilkey that I was eager to proceed with the order and that I required it quite quickly (just over 2 weeks), however I never received a response from them while trying to arrange a time for measurement, etc. If a company can't even bother to return phone calls and emails to enquiries, I don't think I would trust them after I've handed over my money.
- Approximate cost of services:
- $1,000.00
- What could this company do to improve their services?
- Call people back.
- Any advice to offer fellow homeowners facing a similar project?
- Avoid Pilkey.