In a nutshell... they are unreliable, unresponsive and untruthful . I received 3 different delivery dates starting with May 8- 10 , then May 22, then May 25, when it actually arrived May 29. We chose this company based on their delivery, so we packed accordingly. We then spent the next 3 weeks sleeping on an air mattress, living with one kitchen utensil Not they best way to start a new job. Next they told us a price 3 times the price quoted. Hard to believe that a small apartment with no appliances, couch, bed, dresser and boxes could weigh over 3500 lbs, however once they have your stuff you are at their mercy. Also they insisted on a bank online transfer, visa, cheque not accepted. Hmm hindsight tells me why. Unable to stop payment. We also were in touch with the Better Business Bureau advising them, they have since forwarded a letter to the company however as expected we did not receive any response. After seeing other reviews I do question how they manage to stay in business at all.
- Approximate cost of services:
- $2,000.00
- Company Response
Dear Pamela,
We are very upset to hear that you are unsatisfied with your move.
Unfortunately with your delivery there was a mechanical malfunction which delayed your shipment. In the contract terms and conditions on the back of your contract (pink paper) in section 6 it indicates: "The carrier shall not be liable for delay caused by highway obstruction, weather conditions, faulty or impassable highways, or lack of capacity of any highway, bridge or ferry, or cause by breakdown or mechanical defect or vehicles or equipment or from any cause other than negligence of the carrier."
It is very unfortunate that you had to be that length of time without your household items and we apologize for the inconvenience.
You were quoted 2000-3000lbs on the written contract and your total weight was 3580lbs. As indicated in the quote that we sent you, your price will vary depending on the actual weight of your items. Often times people underestimate the weight of their items. We use government certified weigh scales and have the option to be present during the time of weighing.
We are very sorry that we were unable to live up to your expectations on this move.
If you wish to discuss this further please call our toll free number.