I had 18-20% humidity in the house. I called the comfort Shoppe, and the woman who answered the phone recommended a Lennox Humidifier. The install was quick, the guy who came had a different name tag than the comfort shoppe Logo (it was sub contracted out). The guy left a mess for me to clean up. As it turned out the humidifier didn't work. I called them 25days after the install and they said " there is nothing we did, you might have installed an undersized unit". Funny since they are the ones that sold it to me. Then they had me trouble shoot it myself, with some one instructing me what to do over the phone. If I was a licence HVAC technician I would not have called them. Ridiculous!! Then they finally sent someone out to take a look 2 months later. He checked everything out and said, there is definitely a problem with the furnace pressures but I dont know why. He poke a lot of holes checking pressure and temperatures, had his laptop out playing with the numbers, couldn't figure it out and left. He didnt patch any of the holes he made. I have heard from him since. This is the worst service I have ever had. The best part is, I was in the market for an A/C unit. They quoted me $3600, and were more concerned with booking me an appointment for the A/C, rather than fixing my Humidifier. So to this day, my humidifier still doesnt work (hard to tell exactly since its humid out) and My A/C was installed for $2000 by the furnace room. Nice guys!!
- Approximate cost of services:
- $600.00
- Company Response
Hello Vince. Sorry for your frustrations with your humidifier. We installed the biggest Healthy Climate unit that is made at 17 gallons a day flow, so it is definitely not under sized.We have spoke a few times about your concerns with humidity and at the time of trying to figure things out, you were more then willing to try a few things yourself. If not we would have had someone out right away. When my tech did arrive to investigate, he placed two holes in the duct work to measure temperature rise and measure proper air flow. And after those measurements where taken he determined everything was working the way it was supposed to and you had a humidity reading of 45% in the house. Which is more then ideal. The temperature at this point was a little warmer, so my tech made a recommendation to have it looked at in the beginning of winter again at no charge. Which we will do.
And as for the a/c, here at The Comfort Shoppe we pride ourselves in installing top of the line equipment that is backed with great warranties, great performance and manufactures that stand behind there equipment. And that's hard to find for $2000.
