310-roof was exactly where i wanted to be price wise, BUT i was looking for HOW contracters reacted physically when i asked them 15 important questions about thier company. Simon from 310-Roof was very professional, polite and the only person who gave me a quote who has a good sense of humour : ) Simon put me at ease about my roofing concerns. He answered all of my questions with ease and confidence ( even a few other questions I didn’t ask anyone else) My roof was done in no time and the type of shingles he suggested ( GAF/ELK Tinberline Weathered Wood) matched my house to perfection! Fabulous work, my house looks great and nice price too : ) Thanks Simon and 310-Roof
- Approximate cost of services:
- $5,200.00
- What could this company do to improve their services?
- I think they are fine the way they are.
- Any advice to offer fellow homeowners facing a similar project?
- If your reading this, then you have the internet. DO YOUR RESEARCH!! Seriously. I researched the kind of shingles that were out there, what type of questions to ask. What is expected. Even check out the http://www.bbb.org/canada/ for ANY company in canada and what thier rating is with the BBB. There is no excuse for not doing any research. you can even call the city up and question them about any company as well as converse with the BBB about a specific company and it's rating. When you check out the BBB they give you the rating of the company and tell you "When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints." Honestly though, there is no reason a business needs thier rating slip lower from an A ( A-. A, A+) Before you hire anyone. DO YOUR HOMEWORK!
- Company Response
Thank you for your kind words even though you got over 11 estimates we we awarded the contract and performed an admirable job on your behalf.
Your reference to BBB is a good one and we have a stellar rating there as well. We hope you enjoy your new roof and continue to feel good about the process and workamanship we provided to you this past summer. CheersPaul
VP 310 roof